At FILA, we take care of the beauty of surfaces over time, bringing wellness and balance into spaces brimming with life. We’ve been doing this since we can remember, using innovative and sustainable methods.
Our company is a leader in the treatment, protection and maintenance of ceramic tile and natural stone. We are active in the market as an international technical partner who can support all customers with an extensive assistance network, training programs and significant investment in research and development, fused with a solid commitment to innovation and sustainability.
Values such as integrity, trust and respect in people have always been an integral part of our heritage.
TRUST
We want to foster an environment where communication is open, where people feel free to sincerely express their views while equally respecting the views of others.
RESPECT
We value diversity and appreciate the uniqueness of each member of our team. Respecting others and feeling respected help the people in our organization focus on giving their best.
BELIEF IN PEOPLE
This is the core creed of our organization and encourages our staff to do their best, taking responsibility for their piece of the puzzle while working with passion and professionalism.
TRAINING AND PERSONAL GROWTH
Achieving excellent results requires an organization made up of people with skills and a high level of expertise. But this alone is not enough. Knowledge must be cultivated and enhanced through the right balance of personal learning experiences, in-company training, engagement with colleagues and on-the-job learning.
THE GROUP'S STRENGTH
Our results depend not just on the quality of our team members, but on their ability to work together. Like a large orchestra, each player has their own personal, original way of working which fits within a well-structured framework and moves toward a common goal.
PUTTING OUR CUSTOMERS FIRST
Satisfying our customers means being guided by the their know-how, aware of their needs and expectations while providing prompt and accurate service. At FILA, customer satisfaction means exceeding expectations. This, for us, is real innovation.
HUMILITY
We don't expect our staff to know everything; we simply ask them to give their best in their area of specialization, while staying aware of their limitations. Asking for help is a sign of intelligence and professional maturity; humility also means taking responsibility when things don't work out for the best.
INTEGRITY
A commitment to achieve the highest ethical standards should be a cornerstone for every FILA partner. Loyalty, transparency, sincerity, consistency and respect for each other and the environment are our guiding principles.
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