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Return Policy

 

Same Day Shipping

Here at Diamond Tool Store, we understand that time is of the essence. If your order is placedbefore 2PM eastern time, we will guarantee to ship it out same day, unless it is backordered or otherwise noted. If orders are placed after 2PM, it will be processed the following day. Days in transit are considered BUSINESS DAYS, not including holidays or weekends. If you are around the time frame and need to ensure your shipment needs attention right away, please call our online order desk or sales team at 800-342-3876. We will make note of your order right away or find a solution to have your order delivered as soon as possible. 

Returns and Exchanges

Please note that all chemical products are non refundable. There are no exceptions. We accept returns up to 30 days on unused merchandise. All returns are subject (up to) a 35% restocking fee. Please contact Euro Asian Blades and obtain a Return Merchandise Authorization (RMA) number before returning any product. We will not process any returns without an (RMA). We do not issue return labels. Orders returned after 30 days will be issued in a form of store credit, less any shipping charges and restocking fees.

Damaged items in shipping

All orders are carefully examined before shipment. If you receive an item damaged, notify the delivery person immediately. Do not discard and of the box, packing material, or broken items. Please contact our customer service immediately at: euroasia@diamondtoolstore.com (include the Order Number in the subject). We will file a claim on your behalf and replace the items for you as soon as possible. Orders that arrive by truck line: Please examine your order prior to signing the delivery order. If you notice any damage to the shipment, make a note of it on the delivery order and contact us immediately to rectify the situation at 800-342-3876. We will ask for photos to be sent to begin a claim. Photos of damage can be sent to euroasia@diamondtoolstore.com. We will not be responsible for any shipments that are not noted of any damages of missing components.