Return Policy

Same Day Shipping

Here at Diamond Tool Store, we understand that time is of the essence. If your order is placed before 2PM eastern time, we will guarantee to ship it out same day. If orders are placed after 2PM, it will be processed the following day. If you are around the time frame and need to ensure your shipment needs attention right away, please call our customer service team at 800-342-3876. We will make note of your order right away or find a solution to have your order received as soon as possible. 

Returns and Exchanges

Please note that all chemical products are non refundable. We accept returns up to 60 days on unused merchandize. All returns are subject to a 20% restocking fee. Please contact Euro Asian Blades and obtain a Return Merchandize Authorization (RMA) number before returning any product. We are unable to accept any returns without an RMA number.

Cancellation/Refund Policy

Please note that all chemical products are non refundable. We accept returns up to 60 days on unused merchandize. All returns are subject to a 20% restocking fee. Please contact Euro Asian. Blades and obtain a Return Merchandize Authorization (RMA) number before returning any product. We are unable to accept any returns without an RMA number.

Damaged items in shipping

All orders are carefully examined before shipment. If you receive an item damaged, notify the delivery person immediately. Do not discard and of the box, packing material, or broken items. You will receiver replacement items. However we do require a damage claim number from U.P.S. To obtain this damage claim number Call 800-742-5877. You will need to supply them with information from your shipping label. Once you have a damage claim number, call Euro Asian Blades for immediate part replacement.

Orders that arrive by truck line: Please examine your order prior to signing the delivery order. If you notice any damage to the shipment, make a note of it on the delivery order and contact us immediately to rectify the situation at 800-342-3876. We will ask for photos to be sent to begin a claim. Photos of damage can be sent to euroasia@diamondtoolstore.com