Hassle-Free Returns and Refunds
At Diamond Tool Store, we strive to deliver high-quality products and a seamless customer experience. To ensure clarity and satisfaction, please review our Returns and Exchanges Policy below.
Please note: Any order discrepancies must be addressed within 14 business days of receipt.
Order Modifications and Cancellations
- How to Make Changes: All requests for cancellations, order changes, or address modifications must be made by calling +1 (800) 342-3876.
- Important: Email requests for changes or cancellations are not accepted and cannot be guaranteed.
- Additional Fees: Some changes may incur extra charges. All orders are subject to a restocking fee.
Pro Tip: Double-check your order details before completing your purchase to avoid modification fees!
Restocking Fees and Non-Refundable Products
- Non-Refundable Items: All chemical products are non-refundable.
- Unused Merchandise: Returns for unused items are accepted within 30 days and are subject to a restocking fee of up to 40%, depending on the condition and brand.
- Return Shipping: Customers are responsible for return shipping unless the error is on our part.
How to Return a Product
Get an RMA Number: Before returning any item, contact us to obtain a Return Merchandise Authorization (RMA) number.
Contact Options:
- Email: euroasia@diamondtoolstore.com
- Phone: +1 (800) 342-3876
Important Reminder: Returns or exchanges will not be accepted without an RMA number.
Damaged Items in Shipping
Upon Delivery: Inspect your package carefully before accepting it.
What to Do:
- Notify the delivery person immediately if there is visible damage.
- Retain the box, packing materials, and any damaged items.
Next Steps: Contact us right away with photos and details to file a claim:
- Email: euroasia@diamondtoolstore.com
- Phone: +1 (800) 342-3876
Note: For truck line deliveries, examine the shipment before signing the delivery order. If damage is present, note it on the delivery form and contact us immediately with photos.
Final Sale Items
Products on clearance, made-to-order, or customized are considered FINAL SALE and are not eligible for return or exchange.
Helpful Resources
For more details, review our Shipping Policy.
Questions or concerns? Our team is here to help! Contact us at euroasia@diamondtoolstore.com or call 866-708-3507.